Starts at the Top Podcast

Episode 77 - John May, Chief Executive of Cats Protection

Slow-Burn Leadership: Why The Best Change Takes Time

We chat with John May, CEO of Cats Protection

Leading a charity with 1,000 staff and 10,000 volunteers requires a delicate balance of co-creation, patience, and cultural transformation. In this episode, John May shares insights from his role as Chief Executive of Cats Protection, discussing how to create lasting organisational change and foster meaningful partnerships between staff and volunteers.

At the heart of our conversation with John are powerful insights about creating sustainable change in large organisations:

• The evolution of voluntary organisations and the need for new partnership models between paid staff and volunteers

• Why co-creation, rather than compromise, leads to better decision-making

• The importance of taking time to build lasting change rather than seeking quick wins

• How to embed values deeply into organisational culture rather than letting them become mere PowerPoint slides

• Supporting pet owners through the cost-of-living crisis while expanding reach from 157,000 to millions of cats

John shares a refreshing perspective on leadership, emphasising that sustainable change often takes longer than we initially think and requires patience, gentle persuasion rather than imposition, and genuine co-creation with all stakeholders. Digital transformation isn't just about tech - it's about knowing when to build specialist teams, when to distribute expertise, and crucially, when your organisation is ready for change.

Zoe and Paul also discuss what Trump’s election win tells us about how leadership is changing.

 

Notes

Cats Protection
https://www.cats.org.uk/

News stories
https://iandunt.substack.com/p/scattered-thoughts-on-the-worst-of 

https://www.independent.co.uk/news/world/americas/us-politics/trump-musk-government-spending-audit-commission-b2607847.html

Find out more about the upcoming changes to The Charity Digital Code of Practice.

And please leave us a review if you enjoy what you hear!

Editing and production - Syren Studios with Paul Thomas

Music by Joseph McDade https://josephmcdade.com/music

Full transcript of this episode (srt file)

Full transcript of this episode (.txt file)

 

Transcripts are also available through your podcast app.

 

 

Episode 76 - Said Dajani, Head of Digital at Diabetes UK

Digital Transformation, Influence & the Power of "Nosiness"

We chat to Said Dajani, Head of Digital at Diabetes UK

Digital transformation isn't just about tech - it's about knowing when to build specialist teams, when to distribute expertise, and crucially, when your organisation is ready for change. In this episode, Said Dajani shares insights from his 11-year journey as Head of Digital at Diabetes UK, discussing how to navigate organisational change and create innovative solutions in the charity sector.

Said shares practical wisdom about leading digital change in large organisations, including:

• How to build and maintain social capital for long-term change

• When to centralise or distribute digital expertise

• Ways to balance innovation with organisational readiness

• Approaches to implementing AI in healthcare services

• Methods for creating commercial opportunities while serving charitable objectives

The episode explores Said's experience of evolving from leading a centralised digital team, to fostering digital expertise across the organisation. His insights on timing, relationship building and organisational understanding offer valuable lessons for leaders managing similar transitions.

Zoe and Paul also discuss the news about changes to The Charity Digital Code of Practice.

 

Notes

Diabetes UK
https://www.diabetes.org.uk/
Listening Lab
https://www.listeninglab.co.uk/

Find out more about the upcoming changes to The Charity Digital Code of Practice. 

 

And please leave us a review if you enjoy what you hear!

Editing and production - Syren Studios with Paul Thomas

Music by Joseph McDade https://josephmcdade.com/music

Full transcript of this episode (srt file)

Full transcript of this episode (.txt file)

 

Transcripts are also available through your podcast app.

Episode 75 - Mark Atkinson - Director General for the Royal British Legion

Rethinking Charity Leadership: Bold Strategies for a New Era

We speak to Mark Atkinson, Director General for the Royal British Legion

Join us for an insightful conversation with Mark Atkinson, Director General of the Royal British Legion, as he reflects on his first 100 days and beyond in this pivotal role.

In this game-changing episode, Mark shares fresh perspectives from his transition to the Royal British Legion in January 2024, tackling the big questions facing the sector:

• How can a 100+ year old institution like the Royal British Legion stay relevant in today's rapidly changing world?

• What does strategy development look like when balancing rich heritage with the need for innovation?

• How is the charity sector evolving post-pandemic, and what challenges lie ahead?

• How can the sector rediscover its mojo and innovate after the challenges of lockdown and and the ongoing cost of living crisis?

Drawing on his experiences at the Royal British Legion, RNID, and Scope, Mark offers a candid look at:

• Practical approaches to evidence-gathering and stakeholder engagement in strategy development

• Addressing 'small-c conservatism' in the charity sector to drive meaningful change

• Navigating leadership challenges in a post pandemic, changing workforce, particularly addressing the expectations of younger employees entering the sector

• The importance of making tough decisions to ensure long-term organisational success

• Strategies for reinvigorating the sector and finding new energy in the face of ongoing challenges

Mark discusses how charities can maintain their focus on evidence and delivery while carving out time to think creatively about the future, even in challenging times.

Whether you're a trustee, CEO, emerging leader, or passionate about the future of charities, this episode offers invaluable insights into the realities of leading major charities through periods of significant change. Tune in now to challenge your assumptions and join the conversation about why, and how, the future of the sector needs to look different to the present.

Zoe and Paul also discuss National Podcast Day the week we launch our 75th episode!

 

Notes

The Royal British Legion
https://www.britishlegion.org.uk/

 

And please leave us a review if you enjoy what you hear!

Editing and production - Syren Studios with Paul Thomas

Music by Joseph McDade https://josephmcdade.com/music

Full transcript of this episode (srt file)

Full transcript of this episode (.txt file)

Transcripts are also available through your podcast app.

Episode 74 - Alina Addison, author of The Audacity Spectrum

From Authenticity to Audacity: Alina Addison's Blueprint for Purpose-Led Leadership

We chat to Alina Addison, author of ‘The Audacity Spectrum: Leading with Care, Courage and Non-Conformity’

In our latest Starts at the Top episode, we had the pleasure of speaking with Alina Addison, author of "The Audacity Spectrum" and founder of Adaptaa.

Alina's take on leadership is bold and refreshing. She challenges the idea that leaders are often pigeonholed as "too much" or "not enough", instead encouraging us to embrace our quirks and lead authentically.

We covered quite a bit of ground, including:

• Alina's intriguing 'eight A's' of leadership

• Why so-called 'soft skills' are actually hard to master

• Balancing care for others with self-care

• The role of emotional intelligence in decision-making

• Practical tips for more authentic leadership

Whether you're grappling with how to lead differently, or simply curious about new approaches to leadership, there's plenty to chew on here.

We were particularly struck by Alina's simple yet powerful advice: take a moment to breathe, say 'thank you' daily, and don't be afraid to take that first step towards change.

Do give it a listen. We think you'll find it a thought-provoking way to spend 45 minutes of your day.

In tech news, Zoe and Paul discuss why diversity in the tech workforce is getting less funding and airtime.

 

Notes
More about Alina’s book ‘The Audacity Spectrum’
https://profilebooks.com/2024/08/19/the-audacity-spectrum-read-an-extract/

Information about Adaptaa
https://adaptaa.co.uk/

BBC story about women in tech groups and diversity
https://www.bbc.co.uk/news/articles/c7858w2yj75o

Our episode with Maggie Philbin
https://www.startsatthetop.co.uk/episodes/episode13-maggiephilbin-teentech

And please leave us a review if you enjoy what you hear!

Editing and production - Syren Studios with Paul Thomas

Music by Joseph McDade https://josephmcdade.com/music

Full transcript of this episode (srt file)

Full transcript of this episode (.txt file)

 

Transcripts are also available through your podcast app.

Episode 73 - Jim Sanders, Director of Innovation and Transformation at RNIB

AI and Accessibility: RNIB's Innovative Approach to Inclusive Technology

We chat with Jim Sanders, Director of Innovation and Transformation at RNIB.

In our new episode of Starts at the Top, we explore the intersection of AI, technology, and accessibility with Jim Sanders, Director of Innovation and Transformation at RNIB (Royal National Institute of Blind People). Jim shares how RNIB is leveraging innovative technologies, including AI, to create more inclusive solutions for blind and partially sighted people.

Key highlights:

• RNIB's innovative use of AI for services, including developing chatbots

• Addressing accessibility challenges through technological solutions, including the "last five metres" problem

• How designing for blind and partially sighted people often leads to better products for everyone

• RNIB's exploration of new business models that balance social impact and financial sustainability

• The importance of cross-sector collaboration in driving meaningful change in accessibility

Jim offers valuable insights on leadership in the digital age, emphasising the need for a broader, more collaborative approach to solving societal challenges. While AI is a part of RNIB's innovation strategy, Jim also discusses wider technological and design approaches to creating a more inclusive world.

This episode is essential listening for charity leaders, tech innovators, and anyone interested in how technology, including AI, can contribute to greater accessibility and inclusion.

What really excited us about this episode was hearing how RNIB is not just adapting to technological advancements, but actively shaping them to benefit all. This conversation will challenge your perceptions and inspire new thinking about inclusive design and innovation in the AI era. Don’t miss it!

In tech news, Zoe and Paul discuss the recent BBC Panorama programme about screen time for children and parenting, Can We Live Without Our Phones?

 

Notes
Find out more about RNIB
https://www.rnib.org.uk/

BBC Panorama programme - Can We Live Without Our Phones?
https://www.bbc.co.uk/news/articles/c4gdqzxypdzo

https://www.bbc.co.uk/iplayer/episode/m0022n0f

And please leave us a review if you enjoy what you hear!

Editing and production - Syren Studios with Paul Thomas

Music by Joseph McDade https://josephmcdade.com/music

Full transcript of this episode (srt file)

Full transcript of this episode (.txt file)

Transcripts are also available through your podcast app.

Episode 72 - Tim Cook, founder of AIConfident talks to us about Ethical AI

Ethical AI: Charting the Course for Responsible Leadership

In our latest episode of Starts at the Top, we explore the ethical frontiers of AI with Tim Cook, founder of AIConfident and former head of the UK government's Office for Artificial Intelligence.

As AI revolutionises our world, Tim offers invaluable insights for leaders navigating this new landscape:

• Understanding AI's broader implications beyond tactical applications

• Balancing safe experimentation with strategic, ethical considerations

• AI's transformative impact on education, work, and knowledge acquisition

• The dual potential for groundbreaking innovation and significant risks

• Crafting organisational AI policies that promote responsible innovation

Drawing from his experience in government, Tim shares reflections on leading through turbulent times and the importance of maintaining perspective in high-pressure roles.

Tim discusses AI's potential to influence democratic processes worldwide through deep fakes and misinformation. However, he remains optimistic about AI's capacity to solve complex societal problems when used ethically and responsibly.

This episode is essential listening for everyone, whether you're just starting to explore AI or you're already well-versed in the technology. Whether AI excites or concerns you, Tim offers practical strategies for understanding its impact and using it ethically in your organisation. Learn how to foster a culture of responsible innovation and empower your team to embrace AI's potential while being mindful of its challenges.

Paul and Zoe also discuss the role of social media in the UK riots and what this means for organisations using these platforms.

Join us for a thought-provoking discussion that will challenge your perceptions and inspire you to lead with confidence and integrity in the AI era.

 

Notes
Find out more about AIConfident
https://www.aiconfident.co.uk/

UK Riots
Third Sector article https://www.thirdsector.co.uk/zoe-amar-uk-riots-turning-point-sector-fights-racism/management/article/1883476
News Agents’ episode about the far right on and offline https://podcasts.apple.com/gb/podcast/inside-the-cult-of-the-far-right/id1640878689?i=1000664840838

And please leave us a review if you enjoy what you hear!

Editing and production - Syren Studios with Paul Thomas

Music by Joseph McDade https://josephmcdade.com/music

Full transcript of this episode (.srt file)

Full transcript of this episode (.txt file)

Transcripts are also available through your podcast app.

 

Episode 71 - Devi Thomas of Microsoft Philanthropies and Dan Kershaw CEO of Furniture Bank

Demystifying AI: A Charity Leader's Guide to Digital Innovation

We chat to Devi Thomas, Global Leader of Nonprofit Community Capacity at Microsoft Philanthropies, and Dan Kershaw, CEO of nonprofit Furniture Bank

 

In this eye opening episode of Starts at the Top, we dive into the world of AI and its transformative potential for the charity sector. Join us as we chat with two visionaries at the forefront of charity digital innovation: Devi Thomas, Global Leader of Charity Community Capacity at Microsoft Philanthropies, and Dan Kershaw, CEO of nonprofit Furniture Bank in Canada.

Devi shares invaluable insights on how AI is reshaping the charitable landscape, from streamlining operations to attracting new talent. She emphasises the sector's unique position to become "architects of AI solutions" for social good, challenging charities to lead the charge in ethical AI adoption.

Dan Kershaw's story is nothing short of inspiring. He takes us through Furniture Bank's journey from AI novice to innovator, demonstrating how even small charities can harness AI's power with creativity and a dash of courage. From AI-generated imagery tackling 'furniture poverty' to multilingual volunteer support, Dan's practical examples prove that the potential of AI is within reach for all.

Zoe and Paul discuss how leadership might change under the new Labour government.

 

Notes:
Find out more about Furniture Bank https://www.furniturebank.org/about-furniture-bank/ and their AI generated campaign https://www.furniturebank.org/postcard/

Leadership news:
Article about new Labour MP intake https://www.bbc.co.uk/news/articles/c727ny2jd84o

And please leave us a review if you enjoy what you hear!

Editing and production - Syren Studios with Paul Thomas

Music by Joseph McDade https://josephmcdade.com/music

Full transcript of this episode (srt file)

Full transcript of this episode (.txt file)

Transcripts are also available through your podcast app.

Episode 70 - Polly Neate, CEO at Shelter

Leading Through Crisis: Polly Neate on Resilience, Empathy & Speaking Truth to Power

We chat with Polly Neate, CEO at Shelter

As the UK faces a defining general election amidst a deepening housing emergency, bold and resilient leadership has never been more crucial. In this raw and revealing episode, Polly Neate CBE, CEO of Shelter, shares hard-won lessons from her decades on the frontlines fighting for social justice.

Polly offers an unflinching look at the challenges of leading a charity through nonstop change and fighting for social justice in a world increasingly fractured by fear and polarisation.

Drawing on her experiences at Shelter, Women's Aid, and beyond, Polly makes a compelling case for the power of empathy and lived experience to cut through the noise and forge genuine connection. She challenges leaders to rethink authenticity, embracing consistency and boundaries as the foundations of trust and impact.

As charities face mounting pressure to stay silent, Polly issues an urgent rallying cry to speak truth to power. She shares how Shelter is harnessing creativity and the power of storytelling to put the housing emergency firmly on the election agenda - and inspires listeners to find their own voice and conviction.

Tune in for a master class in leading with integrity, grit, and heart. Learn how to support your teams through the toughest of times, stay grounded in purpose, and mobilise the public to drive systemic change.

In a political landscape reshaped by COVID and Brexit, this episode is a must-listen for any leader seeking to navigate uncertainty and lead the charge for a more just and compassionate society. Get ready to be moved, challenged, and inspired to act.

Please note our interview with Polly was recorded before the UK election was announced.

 

Notes
Find out more about Shelter

https://www.shelter.org.uk/

 

Tech news

BBC story- Bot or not: Are fake accounts swaying voters towards Reform UK?

https://www.bbc.co.uk/news/articles/c1335nj316lo

Guardian article on the UK’s first AI MP:

https://www.theguardian.com/politics/article/2024/jun/10/brighton-general-election-candidate-uk-first-ai-mp-artificial-intelligence

Guardian article on smart doorbells and election campaigning:

https://www.theguardian.com/politics/article/2024/jun/17/canvassing-to-empty-houses-knocking-on-doors-in-the-smart-doorbell-era

And please leave us a review if you enjoy what you hear!

Editing and production - Syren Studios with Paul Thomas

Music by Joseph McDade https://josephmcdade.com/music

Full transcript of this episode (srt file)

Full transcript of this episode (.txt file)

Transcripts are also available through your podcast app.

Episode 69 - Berry Cochrane, CEO of digital mobilisation agency, Forward Action

As the UK hurtles towards a momentous election, the digital landscape has become a fierce battleground where the fight for hearts and minds is being waged. In this crucial episode, we sit down with Berry Cochrane, CEO of digital mobilisation agency Forward Action, to explore how charities and organisations in the for good space can harness the power of digital to drive change and build people power at scale.

With a wealth of experience from leading digital teams at Greenpeace and Amnesty International UK, Berry brings a unique perspective on what it takes to stand out in a crowded online space. She shares eye-opening insights on how organisations can craft creative campaigns that cut through the noise and prompt meaningful action, like Forward Action's impactful work on the Rwanda deportation flights.

But as the election looms, the challenges are mounting. Berry dives deep into the pervasive issue of online misinformation and disinformation, offering practical strategies for how charities can prepare and protect their communities from the onslaught of fake news that threatens to drown out vital voices.

In a world where traditional mobilisation tactics are losing their edge, Berry reveals the urgent need for organisations to innovate and adapt. She explores the untapped potential of digital organising to build volunteer power and shares how Forward Action is pushing the boundaries of what's possible in the realm of AI-powered campaigning.

As the stakes couldn't be higher, this episode is a clarion call for progressive leaders to embrace the power of digital mobilisation. Berry challenges us to create meaningful calls to action that inspire people to become agents of change, reminding us that every click, share, and online action has the potential to shape the future of our society.

Tune in to discover how you can navigate the digital minefield of this election year and emerge as a force for good. The time to mobilise is now – let's seize this moment and build a movement that will be felt for generations to come.

In tech news, Paul and Zoe chat through the latest AI election developments, including how these technologies are being used to target younger voters.

Please note our interview with Berry was recorded before the UK election was announced.

 

Notes
Find out more about Forward Action

https://forwardaction.uk/

Tech news

 

TikTok users being fed misleading election news- BBC story https://www.bbc.co.uk/news/articles/c1ww6vz1l81o

Broadcasters cannot stop ‘deepfakes’ and misinformation on election day- Yahoo news
https://uk.news.yahoo.com/broadcasters-cannot-stop-deepfakes-misinformation-121540189.html
Email us with your questions and ideas for future episodes startsatthetop@gmail.com

And please leave us a review if you enjoy what you hear!

Editing and production - Syren Studios with Paul Thomas

Music by Joseph McDade https://josephmcdade.com/music

Full transcript of this episode (srt file)

Full transcript of this episode (.txt file)

Transcripts are also available through your podcast app.

Episode 68 - Lucy Straker (she/they), co-founder of Proud Changemakers - How Leaders Can Champion LGBTQIA+ Inclusion

The Safe Space Imperative: How Leaders Can Champion LGBTQIA+ Inclusion

We chat with Lucy Straker (she/they), co-founder of Proud Changemakers

As the UK gears up for a historic election, the need for safe, inclusive spaces has never been more critical. In this powerful episode, we sit down with Lucy Straker (she/they), co-founder of Proud Changemakers, to explore how they're transforming the landscape for LGBTQIA+ people across civil society.

Lucy shares the inspiring story of how Proud Changemakers was born from a burning desire to create a platform where LGBTQIA+ voices could be heard, celebrated, and empowered. From their groundbreaking podcast to their vibrant social media presence, Lucy and their team are on a mission to spark change and foster belonging in a world that often feels anything but safe.

We dive deep into the unique challenges faced by LGBTQIA+ individuals in organisations of all sizes, from the isolation of being the sole representative in a small charity to navigating the complex dynamics of large LGBTQIA+ networks. Lucy offers invaluable insights on how leaders can cultivate genuinely inclusive environments where every person can thrive.

With a career spanning over 15 years in the voluntary sector, Lucy brings a wealth of expertise in communications, campaigning, and community building. They reveal the game-changing potential of grassroots movements like Proud Changemakers to drive sector-wide transformation and imagine a bold future where their model could revolutionise inclusion across all industries.

At a time when the stakes couldn't be higher, this episode is a rallying cry for leaders everywhere to stand with the LGBTQIA+ community, champion diversity, and build a society where every voice is valued. Tune in to be inspired, challenged, and equipped to lead the change.

In tech news, Paul and Zoe chat through what’s new in the world of AI. Please note this episode was recorded before the UK general election was announced, on 22 May 2024.

 

Notes
Find out more about Proud Changemakers

https://linktr.ee/proudchangemakers

 

Tech news

LinkedIn post about AI and inclusion https://www.linkedin.com/posts/zoeamar_artificialintelligence-charities-inclusion-activity-7197151633812668417-EGjE?

BBC story about Geoff Hinton and Universal Basic Income https://www.bbc.com/news/articles/cnd607ekl99o.amp

Email us with your questions and ideas for future episodes startsatthetop@gmail.com

And please leave us a review if you enjoy what you hear!

Editing and production - Syren Studios with Paul Thomas

Music by Joseph McDade https://josephmcdade.com/music

Full transcript of this episode (srt file)

Full transcript of this episode (.txt file)

Transcripts are also available through your podcast app.